Refund policy
Simple, Clear Return Policy
We want every Copper Age order to arrive exactly as expected. Non-personalized items may be returned within the period described below. Personalized and engraved pieces are made specifically for you and have different return conditions.
Non-Personalized Items
You may request a return of an eligible non-personalized item within 14 days after delivery.
Please contact us before sending anything back. Once you have notified us of your return, the item should be shipped back within the applicable return period.
The product should be returned in its original condition and, where reasonably possible, in its original packaging.
Personalized & Engraved Items
Products that are personalized, custom engraved, or otherwise made specifically for you cannot normally be returned or exchanged.
This does not apply if the item arrives damaged, defective, incorrectly personalized because of our error, or different from what you ordered.
If you need to change or cancel a personalized order, please contact us as soon as possible. If production or engraving has not yet started, we may be able to make the requested change.
How to Make a Return
Please contact us before returning an item. Do not send a return without contacting us first, as the correct return instructions and address may depend on the order and destination.
1. Contact Us
Send us your order number and tell us which item you would like to return and the reason for the return.
2. Receive Instructions
We will confirm whether the item is eligible for return and provide the correct return address and shipping instructions.
3. Pack the Item
Pack the product securely using any suitable packaging so that it is reasonably protected during return shipping. The original Copper Age packaging is not required.
4. Send & Keep Tracking
We strongly recommend using a tracked shipping service and keeping your shipping receipt until the return has been completed.
Change of Mind
If an eligible non-personalized item is being returned because you changed your mind, the cost of return shipping is your responsibility.
Return shipping costs are not reimbursed unless required by applicable consumer law.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us as soon as possible and provide photos of the item and packaging where available.
If the problem is confirmed, we will arrange an appropriate replacement or refund at our expense, including reasonable return shipping costs when a return is required.
Wrong Item or Our Error
If we sent the wrong product, made an engraving error that differs from the personalization information submitted with your order, or otherwise made a mistake fulfilling your order, please contact us.
We will correct the issue through a replacement or refund and cover the necessary shipping costs.
Condition of Returned Items
The original packaging is not required. Please return the product itself and pack it securely enough to avoid unnecessary damage during shipping.
Minor signs of handling do not automatically prevent a return. However, where permitted by applicable law, a refund may be reduced if the product has been substantially damaged, altered, or used in a way that significantly reduces its value.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds are issued to the original payment method. Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.
Where applicable consumer law requires an earlier refund, we will follow those requirements. We may withhold reimbursement until we have received the returned goods or received evidence that they have been sent back, where permitted by law.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
A non-personalized order can normally be cancelled before it has been shipped.
Personalized or engraved orders may only be cancelled before personalization or production has started.
Items That Cannot Be Returned
Except where required by applicable consumer law, we cannot accept change-of-mind returns for:
- Personalized products
- Custom engraved products
- Items made specifically to your instructions
- Items damaged through misuse after delivery
These exclusions do not affect your rights if an item is faulty, damaged on arrival, or not as ordered.
EU & UK Customers
Where applicable, consumers purchasing eligible non-personalized goods online may have a legal right to withdraw from the purchase within 14 days after delivery.
Clearly personalized or made-to-order goods may be excluded from this right of withdrawal under applicable consumer law.
Your Legal Rights
Nothing in this policy is intended to limit or exclude any mandatory consumer rights that apply to you under the laws of your country.
Where local consumer law provides greater protection than this policy, those mandatory rights will apply.
Last updated: August 2026